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ACHIEVEMENTS OF CUSTOMER'S CHARTER 2019

Pay Off Payment Claims Within 12 Days

BIL. PROSES JAN FEB MAC APR MEI JUN JUL OGO SEP OKT NOV DIS
1
Pay Off Payment Claims Within 12 Days
72
110
95
100
119
88
116
124

Processing home purchased for low-cost flats (form complete)
upon approval of the Malacca Housing Board Filling Committee Meeting
in 30 days.

BIL. PROSES JAN FEB MAC APR MEI JUN JUL OGO SEP OKT NOV DIS
1
Processing home purchased for Low Cost Flats
64
62
73
40
17
21
31
31

Memastikan aduan awam diambil tindakan dalam tempoh 7 hari

BIL. PROSES JAN FEB MAC APR MEI JUN JUL OGO SEP OKT NOV DIS
1
Memastikan aduan awam diambil tindakan dalam tempoh 7 hari
5
6
4
1
3
1
6
4

Memastikan aduan kerosakan rumah (rumah awam/rumah pangsa/PPR) dibuat siasatan dalam tempoh 2 hari

BIL. PROSES JAN FEB MAC APR MEI JUN JUL OGO SEP OKT NOV DIS
1
Memastikan aduan kerosakan rumah (rumah awam/rumah pangsa/PPR) dibuat siasatan dalam tempoh 2 hari
26
18
16
24
18
14
16
17